PandaBus Privacy Policy
PandaBus collects and uses personal information to provide ride booking, dispatch, payment, customer support, and safety features for customers and drivers.
Information we collect
- Account details such as name, phone number, and email.
- Profile information such as selected language and role (customer or driver).
- Trip details including pickup, dropoff, route, timestamps, and fare details.
- Payment transaction references from our payment provider.
- Device and app logs used for reliability, abuse prevention, and troubleshooting.
How we use information
- To match riders and drivers and operate transport services.
- To process wallet top-ups, trip payments, and driver payouts.
- To verify driver eligibility and prevent fraud.
- To communicate booking updates and support responses.
- To comply with legal and safety obligations.
Sharing of information
We share only what is necessary with service providers (for payments, cloud hosting, notifications, and analytics), and when legally required. We do not sell personal data.
Data retention
We retain account and transaction data only as long as needed for operations, fraud prevention, auditing, and legal requirements.
Your choices
You can request access, correction, or deletion of your personal data by contacting us. You may also request account deactivation.
Contact
For privacy questions, email privacy@pandabus.live.